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Frequently Asked Question's


QUESTION's & ANSWER's

Below listed are Question's and Answer's on particular topics which user's have doubt's in.

Registration

What is PlayerzPot?

PlayerzPot is a Fantasy sports website where you can use your sports knowledge to earn lot of real cash prizes and gifts. PlayerzPot is 100% Legal and secure.


How do I Sign-up?

It’s easy. Sign-up with Facebook or Google Plus. Alternatively click on Sign-up to Play Now! and enter your details. A confirmation mail will be sent on your email address. Click on the link provided in the confirmation mail. Hurray! Now you are a member of PlayerzPot.


Why can’t I login to my account?

Please make sure you have entered the correct information i.e check your email ID and password. If the problem still persists click on Forgot your password. For further assistance you can get in touch with us via contact us page (http://playerzpot.com/contactus) or drop a mail at helpdesk@playerzpot.com


How do I change my password?

If you have forgotten your password click on “Forgot your password” link on homepage. To change password after logging in select Reset password from the drop down menu next to your profile name (at the top-right corner of the page). Now enter your current password and set your new password.


Can I update / edit my information?

Yes , log-in and click on down arrow next to your profile name (at the top-right corner of the page) and select Profile. On the profile page click Edit Profile. Edit your details and click Save.


I’m sure I've got the right username and password but I still can't log in.?

If you are a registered user and are entering correct details, please reach out to us from the Contact Us page. (http://playerzpot.com/contactus) or drop a mail at helpdesk@playerzpot.com


I did not get any confirmation email after I signed up ?

Please ensure that you enter the correct email id while signing up. If you had entered a valid email id, check your spam folder, our mail might have been marked as spam. Save the PlayerzPot email id to your contacts list and don’t miss out on any mails from us in future.


I don't know much about cricket – can I still play?

Yes, you can!. Log-in and click on How to Play (http://playerzpot.com/how-to-play) where you will find a step-by-step guide.

Playing The Game

How do I play the Fantasy Cricket Game ?

Please follow these simple steps to play and win cash!
1 - Register / Log-in to PlayerzPot.
2 - Click and select a match to join.
3 - Now on the Squad page click on plus icon to create your Squad.
4 - Create your Fantasy Squad of 11 Players (including a Star Player and Captain) using the virtual budget of 1000 Gems from all the Players in the particular match.
5 - Join Paid or Free Pots of your choice. Paid Pots let you win Cash and require an entry fee, for which we provide payment methods such as citrus wallet.
6. Once the Live match starts, your Fantasy Squad starts earning points on the basis of actual performance of the Players selected by you. Final points, rankings and winners are declared after the end of the match.


When does the game starts?

Game Starts 1 hour Before the official match commencement time.


How do I create a squad?

Select any Upcoming match which is not locked then select create squad and Create a Squad. For rules regarding the Squad selection visit our How to play page (http://playerzpot.com/how-to-play).


Can I change my Fantasy Cricket squad for future rounds?

Yes, you are required to create a new Fantasy Cricket squad for every round on PlayerzPot.


Can I set the fielding positions?

No. The fielding positions of players are set and cannot be changed by the users.


How can I change my Star Player or Captain?

Click on Manage Squad and change your Star Player or Captain.


Can I make changes in my squad after the match has begun?

No. You cannot make changes to your squad before the pot is locked.


What if Player of my Squad is injured during the match?

A Player receives points based on his on-field performance. If a Player is injured during the match, no points will be allotted to that Player from the time of injury till his return on the ground for that same match.


When can I see my opponents Squad?

You can view your opponent’s Squad after the pots are locked.


How many Players will be their in a squad?

A valid Squad is made of eleven Players. No more, no less.


What will be the amount of gems provided for creating a squad?

1000 Gems. Every user will get same amount of gems for all matches irrespective of the pot he joins.


What are the roles of Star Player and Captains?

A Star Player receives x2 points for that particular match and the Captain receives x1.5 of his points.


What if my selected Player is not playing the match?

If your selected Player is not playing the match then that Player will not receive any points for that match.


What if my Star Player or Captain is not playing the match?

If your Star Player or Captain is not playing the match then he will not receive any points for that match.


How many Players can I select from the same Squad?

You can select a maximum of 7 Players from the same Squad / Team.


What if I run out of GEMS before completing the Squad?

It is mandatory to create a Squad using only the Gems you are given, no extra gems will be provided.


What are the minimum requirements to make a Squad eligible to enter a pot?

Check out the How to Play (http://playerzpot.com/how-to-play) guide for details.

Scores And Points

How do I score points?

You will score points depending on how the Players in your Squad perform in the live match(es). So make sure you pick a winning combination to help you win cash. Please check our ‘Points System’ in the How to Play (http://playerzpot.com/how-to-play) section to understand the details.


When will the scores will be updated?

Points are usually updated every few minutes! The final points including your Squad's total and your rank are updated once the round gets over. Winners are declared and Winnings are distributed only after our Squad verifies the points.


I have created my Fantasy Cricket Squad before the deadline so why hasn't my Fantasy Cricket Squad got any points as yet?

Points are awarded only when the live match begins.


Which website do you refer to update the Fantasy Cricket Points?

We get our Live Score feeds from various sites to make sure we get accurate scores. All our Fantasy Cricket Game's points are typically calculated using these live feeds from various sources.


Will I get points for Man of the Match?

There are no points to be earned for Man of the Match.


What happens when there is a tie between users? How will you distribute the prize?

If there is a tie between 2 or more users, the prize money is divided equally between the users.


Do I get points for the Super Over in a Match?

No! We do not consider the Super Over in our game.


How do I cross check my Squad’s points?

Click on view all match history, select the match of your interest and click on Team Score.


Do gems assigned to Player changes?

Yes, They change according to the performance of that particular Player.


How do you calculate form of a Player?

The Player’s performance from last five matches is considered.


How are bonus points calculated?

It is described in detail in How to Play (http://playerzpot.com/how-to-play) section.


When are bonus points added?

Bonus is added during a live match while the Player Scores are updated.


What if captain get decimal number?

If captain earns total points in decimal number then we select the upper value of the point.

For EX: If captain receives 13.5 points we consider it as 14 point.

Pot

Why did the number of Users reduce?

Number of Users in a Pot can drop if that Pot is not fully filled until the match starts.


Why was the pot Player size reduced?

Pot Player size reduce when that pot is not fully filled till Game Starts.


What type of Pots can I participate in?

You can join a host of Pots made of 2 members, 3 members, 5 members and 10 members Pots (depending on the number of users in a Pot). You can join paid Pots to win Cash and / or the Strategy Pots to enhance your Fantasy Cricket skills till you are confident with your selection skills to enter the Paid Pots to win Cash.


How do I join Pots?

In order to join Pots, please click on the ‘Join Now’ button below the specific Pot you wish to join.


What are Paid & Skill Pots?

Paid Pots are where Users participate by paying an entry fee and compete against each other to win Cash! The prize money will be awarded to the Player who has the highest Fantasy Cricket Points in the Pot. In a Skill Pot, Users compete against each other for skills and XP's. Unlike the Paid Pots, there will be no entry fee for this Pot. This Pot will help you boost your Fantasy Cricket Skills. Once you are confident with your selection skills, you can enter the Paid Pots and win Cash.


How do I know if a Pot has a single winner or more than one winner?

A Pot with more than one winner or multiple winners will be denoted by the Winners banner


What do I win in a Strategy Pot?

Strategy Pots do not have any Cash prizes and are meant for users who want to gain experience in playing and boost their Fantasy Cricket gaming skills.


What do I win in a Paid Pot?

In a Paid Pot, you will win Cash!


Why do ranks keep fluctuating during a Pot?

As the cricketers are playing in the real-life match, your Squad keeps earning points for your chosen cricketer’s performances. The point status appearing next to your total points, will indicate if the round is in progress or completed.

Can I join future Rounds and Pots in advance?

Yes, you can pre-select Squads for all the rounds that are open at any given point of time.


Can I view other users' Fantasy Cricket Squad(s) in the competition?

Yes! But in order to have some excitement, we allow users to view other Users’s Squad(s) only after the deadline hits. To view your opponent’s Squad, go to the Joined Pots tab for a particular round and click on your opponent’s Squad name. You can also track your competition using our 'Competitor Tracker' feature and download the details of other Squads in that Pot.


How do you decide the winner of a Pot?

The Squad with the highest points at the end of the round will be announced as the winner of that Pot.

Cash Prizes

How will I be informed if I win a Cash prize?

Ranking and points will be updated and displayed during and at the end of every match. If you win any Paid Pot, the Cash will be credited automatically into your PlayerzPot account. Also a notification about that pot will be sent to you.


When will the Cash be distributed?

The Winner declaration and crediting of the winnings to your PlayerzPot account usually happens within a couple of hours after the round is completed. PlayerzPot manually verifies the Fantasy Cricket Scorecard with our various live cricket feed to ensure that the points and scores are correctly updated after every round. This procedure can sometimes take a relatively long time. Only after we are absolutely sure that all points and scores are accurate, the final points are updated and winners declared.

Refer and Earn

What is the procedure to get referral bonus?

a. Look out for the Refer & Earn box at top of your screen,
b. Click on Share Now button to Share your Invite code with your friends via email or social networks,
c. When a new User uses your provided link or Invite code during Signup then he is considered as your Referred user,
d. Every time the user referred by you joins a public pot,you get 10% of the amount invested by the referred User for his all transactions.


How am I eligible to get referral bonus?

Once a new user Signups using your referral code, then when ever he joins a public pot , after completion of that match you get 10% of the amount user invested to join the public pot for rest of your life.


How many referrals can I make?

You can make any number of referrals.


Where can I get my referral code?

Once you login,on top of the screen click on refer and get your referral code.


What if the user forgets to enter the referal code?

Ouch! If the User forgets to use your referral code while signing up, then you will not get any referral bonus from that new user.


I have refered to my friend but have not received any bonus till now?

We will update your referral bonus at the end of each match.


Do the refered person get's any bonus ?

Yes, refered person get's the bonus Rs 10/-.


If the referred person invites other user, do I get any bonus amount?

No, you get bonus only for the direct user you referred to.


Can I change my refer code?

NO, you cannot change the referral code given to you. It is system generated and unique for every user.


Account Balance

How do I check my PlayerzPot account balance?

You can view your wallet balance in the right side of the page at the top.


How can I add money?

Simple! Click on “Add money” on top of the page, after which you’ll be guided through the entire payment process.


Can I withdraw the bonus amount?

No , you can only withdraw your winning amount.


How withdrawl process works?

Withdrawl process is done through PayTM gratification.


Where i can receive the withdrawl amount?

U can receive the withdrawl amount to your registered PayTM number.


What is the minimum & maximum amount to withdraw the money?

To withdraw minimum amount is Rs 150/- and maximum amount is Rs 5000/- per day.


Is there any trnsaction fee to withdrawl amount?

Yes,when user withdrawl amount is between Rs 150/- to Rs 500/- the trsaction amount will be 3% for that particular withdrawal amount.And for more than Rs 500/- no transaction will be deducted

Verification

How do I verify my account?

Account verification is a one-time process. For your account to be verified, visit your profile and click on KYC tab. Follow the steps mentioned below to get your account verified:
1. Enter your bank details.
2. Enter your PAN number and upload an image of your original PAN card.
3. Enter your Driving License number and upload an image of your original Driver’s license.
4 - Click on 'Save'. We'll take it from here and you will receive an update on the verification status within 5 working days!


Why were my documents rejected?

Some of the major reasons why your verification request may be rejected:
1 - PAN card (mandatory) is not uploaded as ID proof for verification. PAN card is mandatory in order to get your PlayerzPot account verified. Please upload a clear image of your PAN card.
2 - PAN number on the card does not match with the PAN number entered during verification request.
3 - Date Of Birth on the PAN card does not match with the Date Of Birth on your PlayerzPot account. Please ensure that you enter the exact Date of Birth on the verification request, as it appears on the PAN card.
4 - Name on the PAN card does not match with the name on the bank account. You can withdraw money from your PlayerzPot account only to your own bank account. Hence the name on the PAN card and bank account need to match.
5 - IFSC code provided in the bank details is incorrect / belongs to a different bank branch than the one mentioned for verification purposes. If you provide the wrong IFSC code, your money could be transferred to someone else's account so make sure that you enter the correct code. You can find the IFSC code in your cheque book, passbook or bank statements. If you're not sure, please contact your bank to get the correct code.
6 - The documents uploaded by you are not clear / visible. Please upload clear documents so that they can be verified easily.
7 - Bank account number entered in verification request does not match with account number appearing on the uploaded proof. Please ensure that you enter the exact bank account number in the verification request, as it appears on the bank account proof.
In the rare case that your verification request gets rejected, the reason for rejection will also appear on top of the verification page for your reference.


How much time does it take to verify my account?

Account verification can take up to seven working days.

Legality

Is the paid version of Fantasy Cricket legal in India?

Yes, for more information please refer the Legality for more details.


Am I allowed to play if I’m under the age of 18?

We’re sorry, this game is strictly for users who are at least 18 years of age.


Do I have to pay taxes when I withdraw money to my bank account?

Taxes are deducted at source wherever applicable and paid out by us, as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be responsible for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the Cash Prizes money won. If you have any queries regarding taxation, we strongly suggest that you consult with a tax expert. For more information please check our Terms and Conditions.


What are the taxes applicable if I win more than Rs.10,000?

As per the Income Tax Act 1961 if your individual winnings for a single Pot is more than Rs.10,000, a tax of 30.9% will be deducted. The remaining amount (69.10%) will be credited to your winnings balance. For e.g. If you win Rs.1,00,000, a tax of Rs.30,900 will be deducted and your actual winnings are Rs.69,100.

Fairplay Violation

What is not allowed on PlayerzPot:

a. Creation of multiple accounts by one users,
b. Creation of multiple accounts by misusing a referral link to get cash bonus,
c. Any cash bonus withdrawal using unlawful means,
d. Submission of fake documents or uploading someone else's documents.


What happens when:

a. A users plays with multiple ids or uses his/her own referral link to create multiple accounts
- we deactivate the referred accounts.
b. A users converts cash bonus into winnings by activities that violate PlayerzPot's FairPlay policy
- we take back the cash bonus component of the winnings.

XP

What is XP?

An experience point is a unit of measurement used in a table top role playing games in PlayerzPot/user progression through the game.


How we can gain XP point?

XP point will gain through, when user join's the pot, the 1 / 10 of that pot it will converted as a points and it will be added to your xp points. if you win that Pot you will receive Double XP.
Eg : you join a Pot of Entry fee 100, then you will receive 10 Points and if you win , you will get 20xp


Multiple Winners

20. Multiple Winners

  • Multiple winners pot indicate with symbol of (M).
  • If you want to check winning amount devidation just click on (M) symbol.
  • If pot not fill winning amount should be compress,and winning amount decide on the basis of standard percentage.
  • Multiple winner only apply if minimum 5 members are in the pot.Otherwise multiple winners not apply and only one user should win.
  • If there is no competitor against user or only one user in pot,in this condition pot will be canceled and joining amount transfer to user's wallet bonus section.

Multiple Winners Example

Standings Winning Amount Standard percentage/Compress
20 Members 20,000/- 100%
1 8000/- 40%
2 6000/- 30%
3 3000/- 15%
4 2000/- 10%
5 1000/- 5%
10 Members 20,000/- 100%
1 10000/- 50%
2 6000/- 30%
3 4000/- 20%
5 Members 20,000/- 100%
1 13000/- 65%
2 7000/- 35%
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